Refund policy

At Clean Core, we want you to be completely satisfied with your purchase.

Returns

You may return your item within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original packaging.
• Proof of purchase is required.
• Items damaged due to misuse or normal wear are not eligible.

Non-Returnable Items

For hygiene reasons, used cleaning products and accessories cannot be returned unless they are defective.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

If approved:

• Your refund will be processed to your original payment method.
• Refunds typically take 5–10 business days, depending on your bank.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent.
• The product arrived damaged or defective.

Damaged or Incorrect Orders

Please contact us within 48 hours of delivery with photos of the issue.